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In case of a consumer dispute arising which cannot be resolved by mutual agreement, the consumer is entitled to use the out-of-court settlement of a consumer dispute pursuant to Act No. 634/1992 Coll., on Consumer Protection, as amended. The authorised subject for out-of-court settlement of a consumer dispute is: Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, web: adr.coi.cz. The consumer may also use the European Commission's online dispute resolution platform at: http://ec.europa.eu/consumers/odr/. More information

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